The Challenge

In Trustonic, we focused on addressing the issues for those considered Trustonic’s customers. Specifically, Carriers, Retailers, and Financiers. Howerver, all of them had these common problems:

• Want to expand their services into underserved markets, which could pose difficulties due to lower customer payment capabilities
• Dealt with the risk of bad debt and customers missing payment deadlines
• Security and Risk Management
• Need to ensure that the purchasing and payment processes are convenient and comfortable for customers
• Dealt with the risk of fraud, particularly in financial transactions. Fraud colud lead to asset and monetary losses.
• The risk of asset theft is particularly significant when assets were used as collateral or under leasing agreements.

The Solution

Focused on enhancing and improving the customer’s existing system – Telcoms Platform 2.0.

• Optimizing the existing code
• Applying the load testing to figure out the performance issue

Built a new system – Telcoms Platform 3.0 with new tech stacks such as Python and AWS.

Integrate reporting into the system helps provide reports based on their data, assisting customers in making informed decisions easily.

The Result

• Have ensured more of device financing customers pay on time
• Have Increased smartphone affordability and grow your revenues, without increasing commercial risk.
• Have embraced more customers with retailer device financing solution and boosted retail business.
• Have protected margins and profits and prevented smartphone theft and fraud
• Enables you to streamline operations and has raised productivity, lowering costs linked to collections. You have strategically allocated your resources and concentrated on revenue generation for enhanced performance and profitability